We will always explain in plain English the service we will provide to you, including any costs & fees that may be payable throughout the whole process. You won’t find any Jargon here!
We will ask you questions and obtain information from you for us to understand your needs, circumstances and budget. We will never ask for any information from you which is not relevant to the application. Our aim is to provide you with the best possible advice in relation to your circumstances!
Your personal information will NEVER be sold to a third party. As explained in our terms of business, only ourselves, Quilter Financial Planning Ltd & the mortgage lender/protection provider will have access to your personal information, in which you will sign a Privacy Notice to confirm you are happy for this to happen.
We constantly keep in touch with our panel of lenders to keep good working relationships, which means the service they provide should equally match the service we provide you.
We understand obtaining a mortgage and all the supporting documentation required can be daunting, which is why we will always explain to you in simple terms what documents we will require for you.
We will never force you to purchase any product or service which you feel is not right for you. Our aim is and always will be, to provide you with the best advice for your circumstances as of today and in the foreseeable future, even if it means we have to refer you to the bank directly! (But that would be in extreme circumstances where we exhaust every possible avenue beforehand)
All of our staff, whether it be within Patrick James Solutions or one of our Fee Free Mortgage Advice companies, will treat you with the utmost respect. We will treat you how we would treat our own Mums!
We hope this will never happen, but if you are unhappy with any aspect of the service we provide you, we will always take your complaint seriously and aim to resolve this matter to your high expectations in a timely and efficient manner.
And finally, you won’t find us wearing any ‘stuffy’ suits! We take a modern, relaxed approach to mortgage & protection advice, after all, you are embarking on one of the biggest purchases of your life! We always strive to make the process as relaxed and easy as possible for you. We understand the ‘9-5’ doesn’t suit everyone, so we are always happy to speak to you at a time and method to suit.
For more information please find our Terms of Business here.